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+48 510 31 30 31
info@sopotshuttle.com

Sopot Shuttle

Frequently Asked Questions

What is Sopot Shuttle ?

Sopot Shuttle is a local company connected with transfers. 
Through our service you can easily make a booking on our website.

Can I request a child seat?

Of course, but please first provide us with details of the number and age of the children requiring seats  in the “Extra Comment”.

How can I book ?

You need to fill out box located in the left corner on our website and proceed step by step through the simple booking process.

How does the payment for my booking work?

You can pay for your booking easily and securely by credit card.

How do I know if my booking has been successful?

After ending of your booking you will receive confirmation of your booking to your e-mail account.

Can I book in advance?

Sure, you can book as far in advance as you wish.

How do I locate my driver or vehicle?

Once you have completed your on-line booking, you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver or vehicle. At the airport, our drivers wait for you at arrivals hall, holding a meet and greet card with a name written on booking form. Upon the return transfer, drivers are waiting outside the hotel.

If I book the transfer, does the driver drop me off at the door of my accommodation?

Yes, we drop you off at the address indicated in your reservation.

How will I recognize my driver at the airport?

Driver will be waiting for you at the exit after baggage claim with a pickup sign with the text you requested on it.

How do I claim property that has been left in a vehicle?

The contact details of your driver can be found in the contact page.
You can also inform us directly in our office located in Departure Area at Gdansk Lech Walesa Airport.

What happens if my flight is delayed?

Pickups from airports are tracked and dispatched, so we ensure punctuality in the case of early arrivals as well as delays. However it`s important to provide valid mobile number during booking to ensure that driver can contact in emergency situations. We promise that number would not be used to other purposes.

 

What are the SopotShuttle Central Reservations & Emergency contact numbers?

The Sopot Shuttle Emergency Number is: +48 510 31 30 31 and it works 24H/7. That’s a mobile phone number so you can also send us SMS.

How are additional kilometers calculated?

If you decide to change route inside booked city, price does not change but it you decide to change place of your destination driver may count small fee.